Support - WPSchoolPress

WPSchoolPress is a Free plugin and comes with limited support. Due to this plugin being free, we are limited in resource to help out with support tickets. We are doing our best to help as many people as we can. Just to give you an idea, we get 50-70 tickets a day. At times our average response time is 5-7 business days.

Open a Ticket with Fresh Desk

Can’t find a solution?

Submit a ticket below and get help From our WPSchoolpress Team.

We reply to every ticket, please check your Spam folder if you haven’t heard from us.

WPSchoolPress plugin has some conflicts with Forum plugins like BuddyPress, bbPress and likewise. We will launch an update after fixing this issue soon. If you have similar issue, kindly wait till then.

Support Hours

Global, 12x5 access to support

Open  Monday

Open  Tuesday

Open  Wensday

Open  Thursday

Open  Friday

Closed  Saturday

Closed  Sunday

Support Policy

  • Technical questions about the item's built-in features, assistance with reported bugs and issues, request for custom work quotation and plugin configuration.

  • Online access to documentation and technical resources, knowledge base, discussion forums

  • Plugin version updates

  • Our plugin support comes with a free Plugin Installation Service

  • Payment for the add-on is for one year where you will get new updates. After first year, its free to use but you will not get update.

Overview

We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Our global support centers (Boston, USA and Ahmedabad, India) are staffed around the clock to ensure you have access to the support when you need it.

On occasion, and only if warranted, we may request your login credentials to view an issue first hand and to troubleshoot in the most efficient way possible.

We guarantee support for WPSchoolPress addons. Unfortunately, we cannot provide general WordPress support that isn’t related to our products. For general WordPress support, please visit www.wordpress.org/support

Sometimes there is no clear line on what is considered support and customization. While we will do our best to help you with any type of query (support or customization), technical support will take precedence over customization support.

When we encounter bugs, We are committed to fixing all bugs as quickly as possible after they are confirmed.

What's not included in support ?

  • Plugin customization

  • Hosting or your server environment related issues

  • Conflicts with other third party plugin

  • Compability issues

  • We do not offer phone support

  • Our plugin support comes with a free Plugin Installation Service

Free Plugin ?

Our free plugin found on the WordPress.org repo and on our website do not come with guaranteed support, although we strive to answer every support thread submitted. Support for our free plugin is only answered on WordPress.org support areas.

  Free Download

Free Download

WPSchoolPress is free to use FOREVER. Download your free plugin now!